Technology partners for ambitious charities.

Challenge

Needing a CRM that would genuinely work for a charity, but unsure which platform to choose and how to set it up without draining the team's capacity.

Outcome

A Salesforce CRM configured to fit the charity, honest advice on the choices that mattered, and clear training so the team could run it with confidence — with the groundwork laid to automate workflows next.

Challenge

Day-to-day workflows running on manual effort, with time lost to repetitive tasks and no clear way to connect the tools the business already relied on.

Outcome

Smart integrations that advanced the business's workflows and reclaimed time in the day-to-day, with complications worked around at pace and a partner who stayed engaged beyond go-live.

Challenge

Wanting to deliver an integrated resource that guided users through a six-week journey of emails and texts, but needing someone who could make the programmes work together and keep the service reliable.

Outcome

An integrated email-and-text journey configured to the brief, with options explored, the service tested and tuned throughout, and ongoing support so updates never become a worry.

Challenge

A small charity needing Salesforce shaped around their exact operational needs, without the in-house expertise to configure it or the budget for a heavy-handed approach.

Outcome

A tailored Salesforce CRM built around the operational team's mapped needs, delivered to time and budget, with a donor-data dashboard set to transform how the charity fundraises.

Challenge

Needing a technology partner who would communicate clearly, deliver on their word, and stay solution-focused — rather than another freelancer who over-promised and disappeared.

Outcome

A relationship built on clear communication and a can-do attitude, with work delivered on time and solutions found for every problem — a partner who comes highly recommended.

Challenge

Database management and administrative processes holding the organisation back, with no dedicated capacity to design better structures or drive improvement projects forward.

Outcome

Three years as a trusted part of the team, initiating and managing the systems, structures and projects that moved database management forward and enabled the organisation to work more efficiently and effectively.

Challenge

Systems in Houston and Beirut operating apart, with ten time zones between the teams, manual processes to unpick and no reliable reporting to work from.

Outcome

Systems integrated across both offices with processes streamlined and accurate, valuable reporting in place — delivered through fifteen months of weekly collaboration that bridged the gap between the two teams.

Challenge

Processes that needed upgrading and tailoring to the way the organisation actually works, on a not-for-profit budget with no room for a heavy-handed solution.

Outcome

Processes upgraded and customised around how the organisation runs day to day — a patient listen first, then an efficient delivery that fitted the budget.

Challenge

Needing a better way for customers to place orders for bread and pastries, with collections and home deliveries handled manually and admin time mounting with every order.

Outcome

A clear, efficient online ordering system for bakery collections and home deliveries — quick and easy for customers, and halving the admin time spent processing orders.